this is me

Hello, I am the Head of Customer Service at Ufi learndirect. I have been in post about three years. I am also a member of the Institute of Customer Service. I love discovering, thinking and talking about all things customer service.

Rather than just limit my musings to those closest to me I am hoping to find like minded individuals to share ideas and thoughts about how the customer service industry will need to change in order to embrace Web 2.0 technology and Social Networking. 

 

This blog is entirely my opinion and does not in any way represent the views of the organisation I work for.